ResMed Sleep Apnoea CPAP Masks

Brand New and Unopened. Some items may be shipped to you directly by the manufacturer.

"For customers buying CPAP masks from Selfimed UK:

Please note that CPAP masks are considered medical equipment and, as such, cannot be returned once opened or used. This policy is in place to ensure the health and safety of all our customers.

However, we do accept returns of non-opened masks if they are still inside their original packaging, within 30 days from the date of delivery. Please be aware that the customer will be responsible for the return cost. We will only issue a refund once we have received the returned item and ensured that it has never been used before.

Due to the nature of CPAP masks, once the packaging has been opened or the mask has been used, Selfimed cannot accept returns or exchanges. This is because CPAP masks come into direct contact with the face and respiratory system, and we must maintain strict hygiene standards to prevent any potential health risks.

Selfimed advises all customers to carefully consider their purchase before opening the packaging or using the CPAP mask. If you have any questions or concerns about your CPAP mask purchase, please feel free to contact our customer service team for assistance.

Thank you for your understanding and cooperation."

Global Shipping: We offer worldwide shipping for our medical equipment with top-notch services. All our products come with tracking options provided by reputable national and international shipping companies.

Personal Collection: Alternatively, you can opt to collect your purchased item directly from our Leeds, LS12 4HP shop. To arrange a collection time, please call us at 07802644820 or email us at info@selfimed.com.

Import Duties and Taxes: Please note that import duties and taxes are not included in the item price or shipping quote. The responsibility for these charges lies with the buyer. Kindly check with your country's customs office for information on additional fees before placing a bid or making a purchase.

Customs fees are typically charged by the shipping company or collected upon item pickup. If the buyer fails to assist Customs and the shipping company in clearing and paying import duties and taxes, SelfiMed will not entertain refund requests.

Contact Us: For any inquiries regarding shipping or import/customs duties, feel free to reach out to us. We are here to assist you and provide the necessary information.

Used & Like New items

• All used items (or Like New) are shipped with a minimum guarantee of 30 days.
• If the item is defective or does not match the description, you can return it within 30 days for a replacement item or a refund.
• If you are unsatisfied with your purchase, you can return it within 30 days for a full refund.

New medical equipment

• You can return new medical equipment within 30 days for a full refund, with or without justification.
• You will receive a full refund if the item is unopened and contains the original packaging.

It's important to note that SelfiMed does not refund shipping costs outside the UK under any circumstances.

 **When are you eligible for a full refund, including shipping charges?**

You will receive a complete reimbursement, covering your shipping expenses, in the following scenarios:

1. If you cancel your order before the item is dispatched.

2. If the item is not as described.

3. If the item sustains damage during the delivery process.

4. If the courier loses the item, preventing it from reaching you.

 **Under what circumstances might you receive only a partial refund?**

1. If the item has already been dispatched and you change your mind without any damage, you will receive a refund for the item's price minus the shipping fees. Additionally, you will be responsible for the return shipping costs in this case.

2. For brand-new items that have been opened and used, even briefly, without defects, we may accept the return but deduct 40% from the original item price. It's important to note that shipping fees will not be refunded in this situation, and you will be responsible for covering the return shipping costs.

Please be aware that we do not furnish CE certificates for medical devices sent outside the UK. Before placing an order, we highly advise verifying your local customs regulations.

If your shipment is returned at the border, we must convey that we will not reimburse the shipping cost. Nonetheless, if the item is returned, we will refund the purchase price. We appreciate your understanding on this matter.

The medical items come directly from NHS hospitals and are sold in good working conditions unless otherwise stated. Therefore, it is your responsibility as the purchaser to have them tested, calibrated or serviced by a professional before any clinical use on humans.

NOTE:

Regardless of the origin of the Equipment, the documentation provided or the identification appearing on the Equipment, the Equipment described and offered here is in no way certified, recommended or provided for a specific use. Buyer agrees that Seller shall not be liable for any injury or damage, incidental or consequential, in any way associated with the Equipment. By bidding on this Equipment, the buyer indicates its acknowledgement and agreement to the terms of this disclaimer.