Refund Policy

Used & Like New items

• All used items (or Like New) are shipped with a minimum guarantee of 30 days.
• If the item is defective or does not match the description, you can return it within 30 days for a replacement item or a refund.
• If you are unsatisfied with your purchase, you can return it within 30 days for a full refund.

New medical equipment

• You can return new medical equipment within 30 days for a full refund, with or without justification.
• You will receive a full refund if the item is unopened and contains the original packaging.

It's important to note that SelfiMed does not refund shipping costs outside the UK under any circumstances.

 **When are you eligible for a full refund, including shipping charges?**

You will receive a complete reimbursement, covering your shipping expenses, in the following scenarios:

1. If you cancel your order before the item is dispatched.
2. If the item is not as described.
3. If the item sustains damage during the delivery process.
4. If the courier loses the item, preventing it from reaching you.

 **Under what circumstances might you receive only a partial refund?**

1. If the item has already been dispatched and you change your mind without any damage, you will receive a refund for the item's price minus the shipping fees. Additionally, you will be responsible for the return shipping costs in this case.
2. For brand-new items that have been opened and used, even briefly, without defects, we may accept the return but deduct 40% from the original item price. It's important to note that shipping fees will not be refunded in this situation, and you will be responsible for covering the return shipping costs.